FREQUENTLY ASKED QUESTIONS
Yes. We are based in Australia and ship premium handmade cigars to customers nationwide. All orders are carefully packed with humidity protection to ensure your authentic cigars arrive fresh and in perfect condition, whether you’re in Sydney, Melbourne, Brisbane, Perth, or regional areas.
Absolutely. Every cigar in our collection is a genuine, hand-rolled premium cigar sourced from reputable manufacturers in regions such as Nicaragua, the Dominican Republic, and Honduras. We do not sell counterfeit or machine-made products — only authentic long-filler cigars.
Our inventory is stored in climate-controlled humidors at the ideal temperature and humidity levels. When we ship, we use protective packaging with humidity packs so your authentic cigars maintain proper moisture from our Australian facility to your door.
Yes. You must be of legal smoking age in Australia (18 years or older) to purchase from us. Age verification is required at checkout to comply with Australian regulations.
We stand behind the quality of every authentic cigar we sell. If you receive a product that is damaged or not as described, please contact us within a reasonable time, and we will work with you to resolve the issue. Due to the nature of tobacco products, returns are handled on a case-by-case basis in line with Australian consumer law.
